Refund policy

We resolve approved product-issue requests with replacements, not refunds or store credit, except where required by law.

UNFORTUNATELY, WE DO NOT ACCEPT PERSONAL CARE and/or CUSTOMIZED ITEM RETURNS.

Replacements

  • If your item is damaged, defective, incorrect, or you discover another issue with your order, contact us so we can review the issue and arrange a replacement of the affected item. We do not offer exchanges for a different item.

  • Personal care and customized items remain NON-RETURNABLE.

Damaged or Defective Items

Please contact us as soon as you discover an issue so we can assist you. Email synebcraftingcreations@gmail.com or text 209-689-6571.

Requesting a Replacement

  • Please provide your order number, a description of the issue, and photos of the item and any relevant packaging. If the issue cannot be shown in a photo, please describe it so we can assist you.
  • Approved issue requests are resolved with a replacement of the affected item, not a refund or store credit. We will confirm replacement details and expected preparation and shipping timing with you.
  • We do not offer cash, debit-card, or credit-card refunds, except where required by law. Nothing in this policy limits your rights or remedies under applicable law.
  • If you have questions about an approved replacement, please email synebcraftingcreations@gmail.com or text 209-689-6571.