Shipping policy

Shipping Policy

Last Updated: 10/04/2026

Thank you for supporting our handcrafted soap and artisan skincare business. We take great care in preparing and packaging your order. Please review our shipping policy below.

1. Anticipated Shipment

  • Orders typically ship within 5–7 business days after order receipt. This is preparation time; carrier transit time is additional.

  • During peak seasons, sales, or product launches, processing times may be slightly longer.

  • Customized or made-to-order items may require additional preparation time. Any product-specific preparation times are noted on the product page.

2. Shipping Methods & Delivery

  • We ship via trusted carriers such as USPS, UPS, or FedEx.

    • Standard: Carrier transit time is additional to the preparation time above and varies by carrier and destination.
    • Expedited: Estimated carrier transit time of 2–3 business days after shipment, where available. Expedited shipping does not shorten order preparation time.

  • Delivery times vary by carrier and location and are not guaranteed.

  • Enjoy free local delivery on orders between $15 and $25, within 15-mile radius of our shop.
    • You will be contacted by email within 5 to 7 business days to schedule a convenient delivery time.
    • Eligibility requirements:
      • Delivery address must be within 15 miles of shop
      • Order minimum/maximum $15 up to $25
  • Orders over $25 ship via standard shipping methods to ensure the best packaging and delivery experience

  • Once your order is shipped, you will receive a tracking number (if applicable).

  • We are not responsible for delays caused by carriers, weather, or incorrect shipping information.

3. Shipping Rates

  • Shipping rates are calculated at checkout based on weight, destination, and carrier rates.

  • Free or discounted shipping promotions may be offered occasionally.

4. Incorrect or Incomplete Addresses

  • Customers are responsible for providing accurate shipping information.

  • If an order is returned due to an incorrect or undeliverable address, reshipping fees will apply.

5. Lost, Stolen, or Damaged Packages

  • Once a package is marked as delivered by the carrier, responsibility transfers to the customer.

  • For lost or stolen packages, please contact the carrier directly to file a claim.

  • If your order arrives damaged, contact us as soon as you discover the issue at synebcraftingcreations@gmail.com or by text at 209-689-6571. Please provide your order number, a description of the issue, and photos of the item and any relevant packaging where possible. Approved product-issue requests are resolved with a replacement of the affected item, not a refund or store credit, except where required by law. See our Return and Refund Policy for details.

6. International Shipping

At this time, we do not offer international shipping.

7. Changes to Shipping Policy

We may update this Shipping Policy at any time. Changes will be posted with a revised “Last Updated” date.